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HOW TO GET AN ORDER?
Delivery of products of the online store "Marc & amp; Andre ”is carried out throughout Russia.
We will refund the shipping cost to your bonus account after receiving and paying for the order.
Delivery in Moscow:
"Delivery in Moscow" - courier delivery to the recipient's address without fitting / partial redemption: within the Moscow Ring Road - 350 rubles, outside the Moscow Ring Road - 500 rubles.;
"Partial buyback with fitting" - delivery by courier to the recipient's address with the possibility of fitting and partial redemption of products - 500 rubles.
The function "Waiting by courier" - 30 min.
Delivery across Russia:
(in accordance with the schedule and rates of the courier service "DPD" and "CDEK")
"To the point of issue of DPD" - delivery of the order to the point of issue of orders TC DPD and partners;
span > "To PVZ SDEK Usual" - order delivery to the point of issue of TC SDEK;
span > "To PVZ SDEK Fitting" - delivery of the order with the possibility of fitting and partial redemption to the point of issue of the shopping mall CDEK;
span > "К Urier DPD Normal" - regular delivery by TC DPD courier to the recipient's address.
span > "К by courier DPD Express" - express delivery by courier TC DPD to the recipient's address.
span > "К Urier CDEK Regular - delivery by courier TC SDEK to the recipient's address.
span > "К Urier CDEK Fitting" - delivery by courier TC SDEK to the recipient's address with the possibility of fitting and partial redemption.
You can see the cost and approximate delivery time of your order during the checkout process.
Attention: The cost of paid shipping on returned orders will not be refunded to the bonus account.
TERMS OF RETURN OF PRODUCTS IN RUSSIA
When ordering goods in the online store "Marc & amp; André "You can refuse to receive the order until the moment of payment, or return the paid product in accordance with the Public Offer and the Legislation of the Russian Federation.
1. The Buyer has the right to refuse the ordered Goods at any time before its receipt, and after receiving the Goods - in within 14 days, not counting the day of purchase, with the exception of Goods that cannot be exchanged and / or return in accordance with the Decree of the Government of the Russian Federation No. 55 dated January 19, 1998. The return of the Goods of good quality is possible in if its presentation, consumer properties, and also a document confirming the fact and conditions of purchase of the specified Goods are preserved. Information about a product that cannot be exchanged and / or returned can be found on the product page in the CHARACTERISTICS tab.
2. To return a paid product, you must fill out the RETURN FORM received with the delivered product, pack it with the returned product and send it to the address:
119435, Moscow, Bolshoy Savvinsky per., 11, under. 2, floor 6, «Marc & André».
Refunds will be made by transfer to a bank card (in case of prepayment for the goods on the site), or by bank transfer (for goods paid for upon receipt). Please carefully fill in the data in the RETURN FORM. The cost of delivery services is non-refundable.
Return email address: firstname.lastname@example.org
The following types of goods cannot be exchanged and / or returned:
1. Personal hygiene items (combs, hairpins, hair curlers, wigs, hairpieces and other similar products).
2. Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and others).
3. Perfumery and cosmetic products.
4. Sewing and knitwear (underwear, hosiery).
5. Products and materials in contact with food, made of polymeric materials, including for single use (tableware and kitchen utensils, containers and packaging materials for storing and transporting food).
6. Articles made of precious metals with precious stones, from precious metals with inserts of semiprecious and synthetic stones, cut precious stones.
7. Goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the consumer purchasing them (in accordance with clause 4 of article 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights").
8. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicines .
9. Technically sophisticated household goods for which warranty periods are set (massagers / muscle stimulators for the face and body, skin care devices, illuminated mirrors, etc.).